Last Updated: November 29, 2025
Handarthandmade provides professional image consulting services rather than physical products. As such, our return policy is designed to address service-related concerns and ensure client satisfaction with our consultation services.
If you need to cancel or reschedule your consultation appointment, please contact us at least 48 hours before your scheduled session. Cancellations made with less than 48 hours notice may be subject to a cancellation fee.
We understand that unexpected circumstances may arise, and we will work with you to find a solution that is fair for all parties. Please contact us as soon as possible if you need to make changes to your appointment.
Once consultation services have been rendered, they are generally non-refundable, as the service has been provided and cannot be returned. However, we are committed to your satisfaction and will address any concerns you may have about your consultation experience.
If you are not satisfied with your consultation, please contact us within 7 days of your session completion. We will review your concerns and work with you to find an appropriate resolution, which may include:
If you have pre-paid for consultation services that have not yet been rendered, you may be eligible for a refund or credit, subject to the following conditions:
If you fail to attend a scheduled consultation without providing prior notice, the appointment fee may be forfeited. We understand that emergencies occur, and we will consider individual circumstances when applying this policy.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. If we are unable to provide a scheduled service due to circumstances beyond our control, we will work with you to reschedule or provide a full refund.
Any documentation, style guides, or materials provided as part of your consultation are considered delivered services and are not subject to return. These materials are provided for your personal use and reference.
If you have a dispute regarding our services or this return policy, we encourage you to contact us directly to resolve the matter. We are committed to fair and transparent communication and will work diligently to address any concerns.
All disputes will be handled in accordance with our Terms of Use and applicable laws.
For questions about cancellations, refunds, or this Return Policy, please contact us at help@handarthandmade.world or call +44 7743 828174. We aim to respond to all inquiries within 24 hours during business days.
We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the modified policy.
